FaQs
What payment methods can I use?
- Credit Card
- PayPal
- Google Pay
If you use a credit card as your preferred payment method, you may have to confirm the online payment with your bank.
Which countries are valid to receive shipments of these products?
Good news! Playlearning™️ with Lingokids has no boundaries!
We currently ship our products worldwide.
How can I confirm my payment?
As soon as you place your order, you will receive an email confirming the payment and that we have received the order. If this is not the case, please contact store@lingokids.com.
How can I track my order?
Once your order is ready, we will hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.
How long will it take for my order to arrive?
Each product is made specifically for your order. You can expect your shipment to arrive between 5 to 15 business days after placing your order. If you’d like for your products to arrive earlier, you can also choose the “Express Shipment” option.
What happens if I receive a damaged product?
We totally understand how frustrating it can be to receive a product with an error or damage. No worries. If this happens, you can contact us at store@lingokids.com with a picture of the damaged product. We will be happy to help you!
Where can I find out more about the Lingokids Universe?
Click here to explore more information about Lingokids and the Playlearning™ adventure. Click here to download the app.
Where can I buy gift cards for a subscription to the Lingokids app?
Click here for more information about purchasing a gift card subscription to the Lingokids app. Gift cards will soon be available for purchase in the Lingokids Store.
If you need more information regarding our physical products, please don't hesitate to write your questions in this form. We will answer you as soon as possible.
If you have any app-related questions, you can contact us here.